Support & FAQ
Answers to common questions — and how to contact us.
New Looking for step-by-step help — like taking a mock test, answering by voice or restoring your purchase? See the how-to guides.
The app
Which test does the app cover?
The UK car (Category B) theory test: all 14 topics, mock tests in the real format (50 questions, 57 minutes, pass mark 43) and hazard perception practice. Motorcycle, LGV, PCV and ADI tests are coming later.
Can I use the app in Welsh?
Yes, as a beta. Choose Cymraeg on the first screen or in More → Settings → Appearance. Menus, buttons and messages are in Welsh; the practice questions, study notes, Highway Code and voice stay in English for now. You can also read this page in Welsh.
I'm learning in Northern Ireland. Is it right for me?
Yes. The questions follow the DVSA test for Great Britain, which is very similar to the Northern Ireland test. Where a rule differs — for example, a car's first MOT is due at four years in Northern Ireland — the app tells you.
Does it work without the internet?
Yes. The free version works offline from the start. After you buy full access, the app works offline too; it checks your licence automatically whenever you're online (at least once every 30 days).
Which phones and tablets are supported?
iPhone and iPad with iOS 15 or later, and Android phones and tablets with Android 7.0 or later.
What's free, and what needs full access?
Free: practice in two topics (Alertness and Attitude), study notes for every topic, the Highway Code, road signs and learning aids. Full access adds all 14 topics, mock tests, hazard perception, the Study Coach, smart revision, the daily challenge, Study Chat and search. See pricing.
Buying and your licence
Is it a subscription?
No. Full access is a single, one-time purchase through the App Store or Google Play. There are no renewals and no adverts.
Why do I need an account to buy?
Your account lets your purchase work on more than one device, including moving between iPhone and Android. We only store your email address, your devices and your purchase — never your name, location or contacts.
How many devices can I use?
Full access is licensed to one person and can be signed in on up to 2 devices at the same time. To use a new device, sign out of an old one in More → Account. To stop accounts being shared, up to 5 different devices can sign in to an account in any 30 days.
I changed phone or reinstalled the app. How do I get my purchase back?
Sign in with the same account, then tap Restore purchase in More → Account. Use the same App Store or Google Play account you bought with.
How do I get a refund?
Payments are taken by Apple or Google, so refunds are requested through them: on iPhone at reportaproblem.apple.com, and on Android through Google Play's order history. If a refund is given, full access is removed.
Your account and data
I forgot my password.
On the sign-in screen, enter your email and tap Forgot password?. We'll email you a link to set a new one.
Can I keep my progress on two devices?
Yes — turn on Cloud progress sync in More → Account. Your answers, flags and scores are then backed up to our UK server and kept the same on your devices. Turning sync off deletes the backup.
How do I see or delete my data?
In the app, go to More → Account: Download my data shows everything we hold, and Delete my account deletes it all. You can also delete your account by email. Read the Privacy Policy for details.
Still need help?
Email us and we'll get back to you, usually within two working days.